Shipping Policy
We DELIVER to NSW customer areas/regions that are within an approaching travelling distance of 80 km from our store location in, Rockdale, NSW 2216. We DO NOT deliver beyond this point, through this online ordering platform.
For any delivery orders that require delivery outside of this approaching travelling distance of 80 km, you will need to contact our store, to determine if this is possible, as this online ordering system/website will automatically reject any purchase that does not fit within this approaching distance criteria.
Pickup from our store, is an alternative on the condition of full payment to us for your pre-order (which can be made via Click & Collect or phone call using the allowable card type). Upon arrival to our store, to receive your order, you (the client/purchaser) will need to present the same card used to make the purchase & valid I.D. e.g., a NSW Driver Licence.
DELIVERY orders made through this online ordering platform, will be delivered to you the NEXT BUSINESS DAY, as long as your order is placed before 8:00 pm on the previous day of your selected delivery date & after receiving payment for your order, between Monday - Saturday only, during operational business days (therefore, not including any closure periods and/or Sunday, unless specified). Any such order placed after 8:00 pm during our operational period, will be available for delivery, a minimum of 2 BUSINESS DAYS after the date of placing your order (except, if your order is placed after 8:00 pm on Friday & Saturday, it will be delivered on Monday & if your order is placed after 8:00 pm on Sunday, your order will be delivered on Tuesday).
We also offer the ability to select your preferred delivery date in advance (that is, upto 90 BUSINESS DAYS, except, during closure periods), ensuring that your order is delivered precisely when it suits you best.
You will be contacted, at some point, by the delivery driver when your delivery order is in motion. All orders will be delivered in due course, unless there are unforeseen circumstances out of our control, in which case, you will be notified.
Delivery Fees:
For suburbs within 0 - 5 km from our Rockdale store location, delivery is $5 for a minimum order value of $100.
For suburbs within 5.1 - 10 km from our Rockdale store location, delivery is $10 for a minimum order value of $120.
For suburbs within 10.1 - 20 km from our Rockdale store location, delivery is $15 with a minimum order value of $150.
For suburbs within 20.1 - 30 km from our Rockdale store location, delivery is $20 for a minimum order value of $250.
For suburbs within 30.1 - 40 km from our Rockdale store location, delivery is $20 for a minimum order value of $300.
For suburbs within 40.1 - 45 km from our Rockdale store location, delivery is $20 for a minimum order value of $350.
For suburbs within 45.1 - 50 km from our Rockdale store location, delivery is $20 for a minimum order value of $400.
For suburbs within 50.1 - 60 km from our Rockdale store location, delivery is $20 for a minimum order value of $450.
For suburbs within 60.1 - 80 km from our Rockdale store location, delivery is $20 for a minimum order value of $600.
In relation to delivery-based orders made through this online ordering system/website and/or any delivery-based orders purchased via other channels e.g. via phone call and/or mobile phone text, upon arriving to your destination/delivery location, the client/purchaser (you) will need to be present & provide identification in the form of a valid NSW Driver Licence or valid NSW Photo I.D. Card and the credit/debit card (must be valid) used to make the purchase order on this online ordering system/website. If you (the client) is present and sufficient I.D. is NOT provided upon arrival to your destination/delivery location, your order will not be provided to you (the client) & it will be returned to our store, based in Rockdale, NSW 2216, unless your identity can be verified through other methods/channels that we deem necessary.
In relation to delivery-based orders, if you (the client/purchaser) are not present to accept the delivery order, your order will be returned to our store, unless another arrangement that we deem appropriate, can be agreed to upon arrival, by you (the client and/or your designated representative), us (the service provider) and/or our 3rd-party service provider.
If it is agreed upon by you (the client and/or your designated representative), us (the service provider) and/or our 3rd-party service provider, to leave the purchased goods unattended/not received by you (the client and/or your designated representative) at the designated delivery location and/or any agreed location, we (the service provider) and/or our 3rd-party service provider, will not be responsible for any missing, lost and/or stolen goods.
If it is decided by us (the service provider) and/or our 3rd-party service provider, that your order will need to return to our store, you will need to organise your own pickup of your purchase order from our store, based in Rockdale, NSW 2216. Upon pickup from this/our store, you (the client/purchaser) will need to verify your identity with a NSW Driver Licence or valid NSW Photo I.D. Card and the credit/debit card (must be valid) used to make the purchase order. If you (the client/purchaser) are unable to provide sufficient I.D. upon arrival, your order will not be provided to you, unless your identity can be verified through other methods/channels that we deem necessary.
In relation to delivery-based orders made through this online ordering system/website and/or any delivery-based orders purchased via other channels e.g. via phone call and/or mobile phone text, all of our raw meat & chicken goods, dips, frozen foods, small goods, salads and any products that we supply with any purchase order which require refrigeration or freezer storage, require a certain temperature & environment once these items depart from our store location in, Rockdale, NSW 2216.
All delivery-based orders will either be packed with ice and/or delivered by a registered food delivery vehicle in-line with the current rules/laws of the relevant governing body in NSW. It is the responsibility of the person accepting the purchase order, to maintain the relevant temperature & environment upon accepting the items purchased/delivered. Meaning, these items must be stored in a fridge, freezer or closed portable cooler such as closed cooler bag (with ice) or closed Esky (with ice) under the correct temperature immediately upon delivery (that is, between 0 to 5 degrees for all refrigerated products & a minimum of MINUS 18 degrees for all frozen goods).
Please read our 'Terms of Service', for the full Terms & Conditions of our Service.
