FAQs

We DELIVER to NSW customer areas/regions that are within an approaching travelling distance of 80 km from our store location in, Rockdale, NSW 2216. We DO NOT deliver beyond this point, through this online ordering platform.

For any delivery orders that require delivery outside of this approaching travelling distance of 80 km, you will need to contact our store, to determine if this is possible, as this online ordering system/website will automatically reject any purchase that does not fit within this approaching distance criteria.

Pickup from our store, is an alternative on the condition of full payment to us for your pre-order (which can be made via Click & Collect or phone call using the allowable card type.. upon arrival to our store, to receive your order, you (the client/purchaser) will need to present the same card used to make the purchase & valid I.D. e.g., a Driver Licence).

DELIVERY orders made through this online ordering platform, can delivered to you the BUSINESS NEXT DAY, as long as your order is placed before 8:00 pm on the previous day of your selected delivery date & after receiving payment for your order, between Monday - Saturday only, during operational business days & not including any closure periods (therefore, not including any closure periods and/or Sunday, unless specified). Any such order placed after 8:00 pm during our operational period, will be available for delivery, a minimum of 2 BUSINESS DAYS after the date of placing your order (except if your order is placed after 8:00 pm on Friday & Saturday, it will be delivered on Monday & if your order is placed at any time on a regular Sunday, your order will be delivered on Tuesday).

We also offer the ability to select your preferred delivery date in advance (that is, 2 or more BUSINESS DAYS), ensuring that your order is delivered precisely when it suits you best.

You will be notified once your order is ready for delivery. All orders will be delivered in due course, unless there are unforeseen circumstances out of our control, in which case, you will be notified.

Delivery Fees:

For suburbs within 0 - 5 km from our Rockdale store location, delivery is $5 for a minimum order value of $100.

For suburbs within 5.1 - 10 km from our Rockdale store location, delivery is $10 for a minimum order value of $150.

For suburbs within 10.1 - 20 km from our Rockdale store location, delivery is $15 with a minimum order value of $200.

For suburbs within 20.1 - 30 km from our Rockdale store location, delivery is $20 for a minimum order value of $300.

For suburbs within 30.1 - 40 km from our Rockdale store location, delivery is $20 for a minimum order value of $400.

For suburbs within 40.1 - 45 km from our Rockdale store location, delivery is $20 for a minimum order value of $500.

For suburbs within 45.1 - 50 km from our Rockdale store location, delivery is $20 for a minimum order value of $600.

For suburbs within 50.1 - 60 km from our Rockdale store location, delivery is $20 for a minimum order value of $700.

For suburbs within 60.1 - 80 km from our Rockdale store location, delivery is $20 for a minimum order value of $800.

Yes, of course.

STORE PICKUP / Click & Collect orders made through this online ordering platform, will be completed & available for collection, on the SAME DAY, as long as your order is placed before 12:00 pm on the SAME DAY you would like to pickup your order & after receiving payment for your order, between Monday - Saturday only, during operational business days (therefore, not including any closure periods and/or Sunday, unless specified). Any such order placed after 12:00 pm during our operational period & placed at any time whilst closed e.g. on a regular Sunday, will be ready for collection on the NEXT Business DAY, after the date of placing your order. 

We also offer you the ability to select your preferred pickup date in advance (that is, 1 or more BUSINESS DAYS), ensuring that you collect your order precisely when it suits you best.

You will be notified once your order is ready for pickup. All orders will be ready for pickup in due course, unless there are unforeseen circumstances out of our control, in which case, you will be notified.

Yes, absolutely!

Once your order has been placed, you will receive a notification via email. Once you have received your order, you will receive a final email, confirming the completion of your order.

In relation to delivery-based orders, if you (the purchaser/client) are not present to accept the delivery order, your order will be returned to our store, unless another arrangement that we deem appropriate, can be agreed to upon arrival, by you (the client and/or your designated representative), us (the service provider) and/or our 3rd-party service provider.

If it is agreed upon by you (the client and/or your designated representative), us (the service provider) and/or our 3rd-party service provider, to leave the purchased goods unattended/not received by you (the client and/or your designated representative) at the designated delivery location and/or any agreed location, we (the service provider) and/or our 3rd-party service provider, will not be responsible for any missing, lost and/or stolen goods.

If it is decided by us (the service provider) and/or our 3rd-party service provider, that your order will need to return to our store, you will need to organise your own pickup of your purchase order from our store, based in Rockdale, NSW 2216. Upon pickup from this/our store, you (the purchaser/client) will need to verify your identity with a NSW Drivers Licence or valid NSW Photo I.D. Card and the credit/debit card (must be valid) used to make the purchase order. If you (the purchaser/client) are unable to provide sufficient I.D. upon arrival, your order will not be provided to you, unless your identity can be verified through other methods/channels that we deem necessary.

Please read our 'Pickup & Delivery INFO' section when choosing to view any product, 'Shipping Policy' & 'Terms of Service', for more information.

All orders go through strict quality control and checks but in the instance that this has occurred, please call our store immediately on (02) 9567 5019. Then, take photos and send them to info@butcherboys.com.au along with your order number, so we can investigate & resolve the issue, as quickly as possible.

If you need to cancel your order for a legitimate reason, please call the store on 02 9567 5019 right away and let the team know. We will do our best to assist you. However, if the order has already been made & it is simply for a change of mind, we cannot cancel it.

Refunds will not be provided for change of mind. Refunds are limited and will only be provided where permitted under Australian Consumer Law. You will need to contact our main store phone contact number on 02 9567 5019 to raise any issues/claims that may arise with your purchase order or delivery experience.

Yes definitely!

All of our products & processes are 100% HALAL.

All of our raw meat & chicken goods, dips, frozen foods, small goods, salads and any products that we supply with any purchase order which require refrigeration or freezer storage, require a certain temperature & environment once these items depart from our store location in, Rockdale, NSW 2216.

All delivery-based orders will either be packed with ice and/or delivered by a registered food delivery vehicle in-line with the current rules/laws of the relevant governing body in NSW. It is the responsibility of the person accepting the purchase order, to maintain the relevant temperature & environment upon accepting the items purchased/delivered. Meaning, these items must be stored in a fridge, freezer or closed portable cooler such as closed cooler bag (with ice) or closed Esky (with ice) under the correct temperature immediately upon delivery (that is, between 0 to 5 degrees for all refrigerated products & a minimum of MINUS 18 degrees for all frozen goods).

In relation to Store Pickup / Click & Collect purchase orders and/or any pre-order purchase orders, the exact same storage procedures & temperature requirements should be applied (as mentioned above), upon leaving our store location. The consumer (you) is solely responsible for applying/meeting all of these procedures & requirements.

Yes, we do!

We offer on-site Mobile BBQ Catering for Events. With this service, you can forego the hassles of food preparation and cooking, embracing a unique BBQ experience where you grill and enjoy your meal right off the charcoals. Consider us your ideal choice for your next Event.

Please head to our Events & Catering page for more details!